You may cancel your place at the conference up to 14 October 2019; after this time there will be no refunds.
Substitutions can be made at any time and should be detailed by email to firstname.lastname@example.org
If your place is cancelled before the 14 October 2019 then we will refund your booking in full, minus any bank charges or minus 3% if it was paid by credit card, to cover fees.
If your booking is cancelled after the 14 October 2019 then no refund will be available.
There is no cost for a substitution.